Luxury Hospitality Officer - 5-Star Resort

Join Grand Horizon Resorts & Spas, a leading name in luxury hospitality, as a Luxury Hospitality Officer in our flagship Bali property. This role is perfect for a dynamic, guest-focused professional who thrives in a fast-paced, high-end environment. You will be the face of our resort, ensuring every guest's stay is unforgettable. Our Bali resort is a 5-star haven, offering world-class amenities, stunning views, and exceptional service. As part of our dedicated team, you'll play a crucial role in maintaining our reputation for excellence.

In this role, you'll be responsible for overseeing front desk operations, managing guest check-ins and check-outs, and ensuring seamless communication between guests and our various departments. You'll also be involved in organizing and executing special events, such as weddings and corporate retreats, adding a personal touch to our guests' experiences. Our resort uses industry-standard software like PMS (Property Management System) and CRM (Customer Relationship Management) tools to streamline operations and enhance guest satisfaction.

📋 Tanggung Jawab Pekerjaan

• Oversee front desk operations, including guest check-ins and check-outs.
• Ensure smooth communication between guests and various departments.
• Organize and execute special events, such as weddings and corporate retreats.
• Coordinate with housekeeping, dining, and other service departments to ensure guest satisfaction.
• Handle guest inquiries and complaints professionally and efficiently.
• Assist in the development and implementation of guest satisfaction programs.
• Maintain accurate and up-to-date guest records using PMS and CRM tools.
• Contribute to the overall ambiance and service quality of the resort.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in luxury hospitality, preferably in a 5-star resort setting.
• Proven ability to work in a fast-paced, high-end environment.
• Strong communication and interpersonal skills.
• Fluency in English and Bahasa Indonesia.
• Experience with PMS and CRM tools is a plus.
• Certification in hospitality management or a related field is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Strong organizational and problem-solving skills.

🛠️ Keahlian

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