MIS Executive - UK Financial Customer Service (Remote from Bali)

The HIRD · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-06

FULL_TIME⭐ TERVERIFIKASI

Rp 15000000 - Rp 25000000 per bulan

Join The HIRD as an MIS Executive and play a pivotal role in supporting reporting and Workforce Management (WFM) operations for our prestigious UK Financial Customer Service account. This is a unique opportunity to work remotely from Bali while contributing to a global client. At The HIRD, we pride ourselves on delivering exceptional service and innovation in the BPO industry. As an MIS Executive, you will be at the heart of our operations, ensuring smooth and efficient processes for our UK Financial Customer Service clients.

In this role, you will daily interact with our team of agents and supervisors, providing them with the tools and insights they need to excel. You will be responsible for maintaining and enhancing our reporting systems, ensuring accurate and timely data for our clients. Additionally, you will play a key role in optimizing our WFM processes, helping our team achieve optimal productivity and performance.

With a competitive salary of IDR 15,000,000 - 25,000,000 per month, this position offers a fantastic opportunity for growth and development in a dynamic and supportive environment. Join us and be part of a team that values your expertise and contributes to our continued success.

📋 Tanggung Jawab Pekerjaan

Develop and maintain reporting systems to ensure accurate and timely data for UK Financial Customer Service clients.
Support and optimize Workforce Management (WFM) processes to enhance team productivity and performance.
Analyze and interpret data to provide actionable insights for our team of agents and supervisors.
Collaborate with cross-functional teams to ensure seamless integration of reporting and WFM tools.
Troubleshoot and resolve technical issues related to reporting and WFM systems.
Provide training and support to our team on the use of reporting and WFM tools.
Stay updated with industry trends and best practices in reporting and WFM.
Contribute to the continuous improvement of our processes and systems.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 3 years of experience in a similar role, preferably in the BPO industry.
Proficient in SQL and Excel for data analysis and reporting.
Experience with WFM tools such as Nice inContact, Avaya, or similar.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with UK Financial Customer Service industry is a plus.