Outlet Supervisor - Premium Hospitality Leadership Role

Join Chikuro as an Outlet Supervisor and lead our team to deliver exceptional hospitality experiences in Medan Kota. This is your opportunity to shape customer satisfaction, drive operational excellence, and grow your career in a dynamic, fast-paced environment. As an Outlet Supervisor, you'll be the backbone of our operations, ensuring every guest leaves with a memorable experience. Chikuro is a renowned name in the hospitality industry, known for its commitment to quality and innovation. In Medan Kota, we're expanding our reach, and we need a visionary leader like you to oversee our outlets and set the standard for excellence.

Every day, you'll manage a team of dedicated staff, coordinate with other departments, and implement strategies to enhance customer satisfaction. You'll use tools like POS systems, inventory management software, and customer relationship management (CRM) platforms to streamline operations. This role is perfect for someone who thrives in a challenging yet rewarding environment, where your leadership can make a tangible difference.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise a team of staff to ensure high standards of service and customer satisfaction.
• Coordinate with other departments to streamline operations and improve efficiency.
• Implement and monitor sales and marketing strategies to drive revenue growth.
• Ensure compliance with health and safety regulations and maintain a clean, safe, and organized workspace.
• Use POS systems, inventory management software, and CRM platforms to manage daily operations.
• Conduct regular staff training and development programs to enhance skills and knowledge.
• Analyze sales data and customer feedback to identify trends and areas for improvement.
• Represent the company at events and meetings to build relationships and promote our brand.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in a supervisory or managerial role within the hospitality industry.
• Proven track record of leading teams and driving operational excellence.
• Strong communication and interpersonal skills to build and maintain positive relationships with staff and customers.
• Proficiency in using POS systems, inventory management software, and CRM platforms.
• Knowledge of health and safety regulations and best practices.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Familiarity with the local market and industry trends in Medan Kota.

🛠️ Keahlian

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